Tariq made my experience great at this location and will definitely look for him to buy my next 1 if he's not there!!!

Harry was absolutely fantastic to work with! We truly had an incredible experience and walked out with a car we are excited about.

Brian was amazing. Was able to get me the vehicle I wanted and made fast, easy and simple

I recently purchased my second vehicle from Graff Toyota in Burns Harbor, IN, working once again with Brian, and the experience was excellent from start to finish. Over the past three years, Brian has helped me with two vehicle purchases, and his consistency, honesty, and professionalism truly stand out. When I first contacted the dealership, I had just moved from out of state and needed a new vehicle while juggling a demanding work schedule. Brian immediately made the process simple and stress-free. Instead of constant phone calls, he communicated primarily via text, sending vehicle details and updates so I could review everything on my own time. That flexibility made a huge difference. There were multiple occasions where I had to delay the purchase due to work and life obligations, and Brian never once pressured me. His focus was always on what worked best for me, not on rushing a sale. I never felt pushed into a vehicle, add-on, or package I didn’t want. He took the time to answer every question thoroughly and worked diligently to get me exactly what I wanted at the price point I was comfortable with, without requiring any out-of-pocket costs. I tend to trade up every few years, and Graff Toyota—along with Brian specifically—has been one of the most straightforward, honest, and easy dealerships I’ve worked with. I would confidently recommend Brian and Graff Toyota to anyone looking for a transparent and customer-focused car-buying experience.

Thank you so much to all the works at Graff Toyota. I had to have a battery replacement put in so therefore my car had to be towed in and when a I called there the very nice lady I spoke with stated to me that if it comes be there by 4 o'clock they could take a look and see if it was the battery or something else, and of course it was there way before then and boy thoses men working there were Johnny on the spot after about 2 hours toyota called me and started the car was ready. I went in and again nothing but kindness to me. And with that kind communication and acknowledge and kindness gose a long way with a customer. I will definitely put the word out if you ever want a toyota to go to you Graff Toyota you won't be sorry. Thank you all very much again Marie Ridgeway 2, February 2026

I was in for a recall fix. I was told that it would take 2 hours. The technician was not able to get it to reset properly. After 3 hours, and still having an issue with the reset, Kara Martin offered me a courtesy vehicle to take home. When we had finished the paperwork, the technician pulled up with my car. He had stayed after the normal time to go home, trying to solve the problem. Thanks to him and your service staff.

They were great!

Work was completed in a timely manner. I was treated courtesy and enjoyed a cup of latte while I waited.

Friendly, fast, efficient service! Nice waiting area

I drive past two other Toyota dealerships to go to this one. Always get taken care of pretty quick. 🙏🏼

Very professional

Justin was easy to work with, made process simple. Would recommend

I was pleased with the service and hope to continue with some additional work getting done .

Got great help without an appointment.

The staff at the check in were very helpful and even told me things I didn't know about my first hybrid car. The service was what I expect at Toyota.

No hassle service and actually very quick with oil change, tire rotation and multi inspection. Service was very friendly and knowledgeable.

Had to wait half an hour before getting in the garage!

Arrived a few minutes bit late but still had a quick turnaround.

Everyone I dealt with at Graff were very friendly and knowledgeable, I would recommend Graff to anyone out there!

Oil change and maint checks done in a timely manner,Service lady is courteous,cost was,fairly priced !