Update after purchase: The buying process itself was mostly positive, and Robert in finance was helpful. However, shortly after buying the truck and driving it 800 miles home, a tire shop found a sheared rear axle/hub bolt tied to an active Ford safety recall. The truck had to be towed to a Ford dealer for repair. I had asked about open recalls before purchase and wish this had been checked more seriously before I drove the vehicle roughly 800 miles home. I understand recalls can happen, especially on used vehicles, but this has been a very frustrating and disappointing experience right after purchasing a $50k truck (that I now won't be able to drive for up to 3-4 months after only getting to drive it for 3 days). I’m waiting to see how Graff responds and whether they help with documentation/support. I’ll update this review depending on how they handle the situation from here. ___________________________ First I want to thank the guys that helped me get my truck purchased - John/Robert/Tresten, you guys were great throughout the whole process and I really appreciate your help. I started looking for a new truck about 2 weeks ago. After deciding my ‘22 Maverick would no longer meet my needs, I thought I’d get a bigger truck. The hybrid stood out to me because it offers the 7.2kW generator. I went to cargurus and started looking for the f150 hybrid. As I got more into it, I started to narrow it down to other things I’d like in a truck. FX4. Moonroof. Lariat. I started sending messages to every dealer that had those specs. One by one I started to get callbacks. Graff was one of the dealerships that connected with me. There was a moment where I couldn’t get the information I required from the first person that reached out. After a few days I gave up on this dealer and started to consider other trucks at other dealers. Well after letting them know I wouldn’t move forward, Tresten reached out and started working directly with me. I can’t thank him and the guys that helped after enough. They sent me info I needed. Called and talked through a few things. But most importantly they were decent and friendly and made me feel good going with Graff. If you’re on the fence about this dealership, I can’t recommend them enough. Beautiful truck (that I’ll be adding photos of shortly).

My fiance was looking for a vehicle for work and we both ended up walking out with new vehicles. Wesley was amazing. No pressure. No BS. Took care of us from start to finish. Would highly recommend! Thank you Wesley!

The car was done and the bill was on a desk. No one was at the desk. I don’t know how long it would have laid there if I didn’t inquire about it

Friendly sales people and service personnel.

Service was fast and Kara was very helpful!

Staff were very friendly and got me in and out for my oil change.

They completed my last check up and answered all of my questions. I had a few

Everyone was professional and polite. Brought my Cockapoo and she received lots of attention from customers and staff.

Very pleasant to deal with and they held the car for me as I had to drive 2.5 hours the next day to come get the car. Thank you guys for an easy transaction.

I have been in need of a new vehicle for a couple months since I changed jobs and had been renting. I had decided that I wanted a preferably new Grand Highlander Platinum as it suits my needs for cargo space, fuel economy, features, comfort and price. I have never visited a Graff property but told my fiancee that I wanted to visit their Toyota dealership out as I pass it quite often going to and from work for the last several years as I figured the size of their lot would give me the best chance. As I pulled in, I saw a brand new one in the trim I wanted that just hit the lot that morning. Wesley greeted us and I kept my cards to myself. He was very kind and immediately got us in for a test drive as I did reveal I was interested in a vehicle in the same class as the highlander. After the drive, I decided maybe we should sit down and have a further discussion and see what this guy is all about and what the numbers might look like. I was happy with what I saw. What no one else knew besides us is my fiancee was in desperate need to trade in her late model Equinox that was reaching its end-of-life and she needed to replace that asap. There just happened to be a brand new Tundra that she fell in love with that was on the lot, so she test drove that and realized that this was the vehicle she wanted. Started talking more and since we were really hoping to buy 2 vehicles but were pessimistic that we would get lucky enough to find any for either of us. They were able to get her out of an upside down bad situation loan with a lower rate, keep the payments very reasonable and make some excellent deals with us to facilitate this transaction. Wesley, Tristen, the managers involved made my first new car purchase experience honest, easy, and were great negotiating partners. Thank you again!

Fast, friendly, and professional! No hassle and no negative sales tactics. Just honest, upfront integrity. Mark R. was fantastic to work with and I love me new car! 10 out 10 recommend.

Just purchased our 2026 Hybrid Highlander today. Best car buying experience we've ever had. Love the vehicle. Special shout-out to Brian Jacobs and Treston Pozil who made the experience clean and simple. If you are looking for a Toyota -- go to Graff and look for Brian and Treston!

Kind and competent folks

Always wonderful customer service!

Good service a little expensive

This place is the best! Thank you Brian Jacobs for putting us in a RAV4 Limited. This was the best experience we ever had making a car purchase. Also thanks to Robert in finance, a very smooth process.

I'm giving 5 starts but service employees should be more specific on the prices when you call to ask for prices , I was told it would be $90 , I go there to have oil change , at time to pay they tell me $120 some change i didn't go with more than $100 because I was told $90 , I feel like they should be more specific on the prices so people go the with enough money 💰. Thank You 🙏

Wonderful service manager Erin 0-6 pm & service. Helpful, personable, and honest. Thank you!

I was very lmpress with the service I received from both young ladies that worked in the service department very nice and personal

Good professional service that let's me sleep a little easier at night.